Free Standard shipping to Germany over €50
Free Standard shipping to Germany over €50

Help And FAQs

General Questions

What types of beauty products do you offer?

We offer a wide range of beauty products, including skincare, makeup, hair care, body care, and wellness items.

Are your products cruelty-free?

Yes, all our products are cruelty-free and not tested on animals.

 

Do you use natural or organic ingredients?

Many of our products are made with natural and organic ingredients. Check the product details for specific information.

 

Ordering and Shipping

How do I place an order?

Simply browse our website, add items to your cart, and proceed to checkout. Follow the steps to complete your purchase

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options.

How long does shipping take?

Standard shipping typically takes 3–7 business days, depending on your location. Express shipping options are also available.

 

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping rates and times vary by location.

For Shipping to Africa, you may have to contact us directly.

Returns and Exchanges

What is your return policy?

We accept returns on unused and unopened products within 30 days of purchase. Please refer to our return policy page for more details.

 

How do I initiate a return or exchange?

Contact our customer service team with your order details, and we’ll guide you through the process.

 

Contact and Support

How can I contact customer support?

You can reach us via email at [insert email] or through our contact form on the website.

What are your customer service hours?

Our team is available Monday to Friday, 9 AM to 5 PM (local time).

 

Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking number via email.

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